Oracle Buys LiveLOOK for Customer Service Co-Browser

last friday Oracle announced that it has signed an agreement to buy LiveLOOK, a provider of co-browsing and screen-sharing technology.LiveLOOK is a cloud-based service that enables customer service representatives and sales agents to guide customers and prospects through screens on the Web or in mobile environments.

Oracle said that more than 100 of its global customers currently use LiveLOOK as an embedded part of the Oracle Service Cloud ,among LiveLOOK 500 customers as company itself mentioned.

David Vap, Group Vice President of Oracle Product Development, said in a statement that "consumers are increasingly conducting transactions across multiple digital channels such as web and mobile." He added that LiveLOOK will allow agents to deliver exceptional customer experiences.

Oracle pointed to LiveLOOK's ability to offer one-click access for help with such things as filling out forms or navigating online applications. It also said that "visually-enabled personalized engagements help identify and maximize opportunities for increasing average order size, conversions, up-selling and cross-selling rates." The purchase price was not made public.you can get lot of details about LiveLOOK services from its website.
sources:
http://www.toptechnews.com/